PATIENT SATISFACTION SURVEY 2017

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Total surveys completed: 66

 

(Scale of 1-5 with 5 being the Best)

 

Avg. Score

Ease of getting care:

Ability to get in to be seen

4.63

Hours Center is open

4.66

Convenience of Center’s location

4.47

Prompt return on calls

4.26

Waiting:

Time in waiting room

4.40

Time in exam room

4.49

Waiting for tests to be performed

4.52

Waiting for test results

4.37

Staff:

Provider:

     Listens to you

4.77

     Takes enough time with you

4.81

     Explains what you want to know

4.75

     Gives you good advice and treatment

4.71

Nurses and Medical Assistants:

   Friendly and helpful to you

4.83

   Answer your questions

4.75

Front Office:

   Friendly and helpful to you

4.70

   Answer your questions

4.68

Payment:

What you pay

4.63

Explanation of charges

4.63

Collection of payment/money

4.69

Facility:

Neat and clean building

4.75

Ease of finding where to go

4.77

Comfort and safety while waiting

4.80

Privacy

4.67

Confidentiality:

Keeping my personal information private

4.72

The likelihood of referring your friends and relatives to us:

4.72

Do you consider this center your regular place of care? 

Yes: 78.8%; No: 1.5%, 19.7% unknown

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